when you're stumped this is the place
Use this page as starting point for tips on the issues
you may have with the system.
This pink preview is caused by the camera being knocked around (think football during the shipping process or camera dropping on site because it got bumped).
Short Solution: remove the battery carriage and reseat the card. Reinsert the battery carriage.
Most solutions can be solved with the following:
If the app is unresponsive, "It's taking a nap".
Simply close the app and open it up.
This is seen most frequently during the first connection camera session when the zoom slider is unresponsive.
If you experience the long "BEEEEEEEEEP!" proceed with the camera reset steps.
Hint: grab the micro USB cord and a power source
or brick, you will need it.
Our article helps to clarify the manufacturer settings with what we recommend.
will not power on.
Situation: if the camera has been left unused or unattended for a period of time; the batteries might be too low to power up and the wifi to connect.
Change them out for fresh new ones.
(we are not talking about rechargeables or the ones rolling around in the back of the drawer.)
Power the camera on with the micro USB cord to rule out batteries as the issue. Then proceed with fresh NEW batteries.
This article is mostly for iOS users.
If the Wi-Fi connection is slow and you are waiting more than 2 minutes for the connection. Do this.
Start with fresh batteries.
Turn off Wi-Fi on your mobile device for 3-5 seconds
Turn Wi-Fi back on.
Wait for the Blue checkmark to appear.
Next TIP: Reinstall the app.
Afidus updates their app and features with their camera firmware nearly every six months.
Delete the app and reinstall it and try again.
condensation under the lens
Water entry can happen. Exposed to all inclement weather the system is rated IP5 with the silicone sleeve used.
remove the camera from its location
remove batteries and card from camera
use a gentle fan blowing into the open battery compartment
let dry for 72 hours or
use a large Silica Gel Packet to dry it out in an air tight sealed container for the 72 hours.
Most often the camera will dry out after the 72 hours of rest time and be back on the job after a brief vacation.
Be sure to start with fresh name brand batteries and a fresh card for your next camera start up.